Important Consumer Advisory for Aqara Customers in India

Verify the seller, Indian warranty, product version and tax invoice before purchasing Aqara products from online marketplaces.

DBGTECH Solutions has recently observed multiple third-party Amazon.in storefronts offering Aqara products at prices significantly different from the official Indian distribution channel.

Based on our current records, the following Amazon storefronts are not part of DBGTECH Solutions’ appointed dealer network:

• DUBAI TECH WORLD AE

• STS Shop

• Cart2Globe

• Infinitikart

• PoshACE-Tech

• shop_worldwide

• JSSDN

The storefront names above are Amazon marketplace display names observed at the time of publication and may change.

Are these products counterfeit?

We are not claiming that every product sold by these sellers is counterfeit or illegal.

A lower price or an unauthorised sales channel does not, by itself, establish that a product is fake. However, products obtained outside the official Indian distribution channel may potentially differ in areas such as:

• Indian warranty eligibility

• Regional model or firmware

• Plug type and electrical compatibility

• Product packaging

• Importer and regulatory declarations

• After-sales service

• Replacement-part availability

• GST invoice classification

• Compatibility with Indian installations and support systems

We have raised the matter with the relevant official channel representatives and requested verification and appropriate action wherever necessary.

Why the authorised channel matters

Aqara products are technical smart-home devices that may require correct regional configuration, compatible hubs, professional installation and reliable after-sales support.

When purchasing through DBGTECH Solutions or a verified authorised dealer, customers receive:

• Products sourced through the official Indian channel

• Applicable Indian warranty support

• Proper GST invoice

• Pre-sales compatibility guidance

• Technical and installation assistance

• Support for Aqara hubs, sensors, switches, locks, cameras and automation systems

• Assistance with product replacement and warranty coordination

• Guidance regarding Matter, Zigbee, Thread, Apple Home, Google Home and Alexa compatibility

What customers should verify before buying

Before placing an order on Amazon or another marketplace, check the following:

1. Seller identity

Open the “Sold by” section and note the exact seller name. Do not assume that every listing on an Aqara product page is being sold by the official distributor or an authorised dealer.

2. Indian warranty

Ask the seller in writing:

Is this product covered under the official Aqara India warranty, and who will handle replacement or service?

Keep a screenshot of the seller’s response.

3. GST invoice

Ensure that the invoice contains:

• Seller’s legal business name

• Valid GSTIN

• Complete business address

• Correct product description

• Correct HSN and GST rate

• Invoice number and date

4. Product region and model

Verify that the delivered model is suitable for India. Imported regional variants may have different firmware, plugs, features or ecosystem limitations.

5. Importer and packaging details

Check the packaging for applicable importer, MRP, customer-care, country-of-origin and other required declarations.

6. Product condition

Record an uninterrupted unboxing video. Confirm that the serial number, seals, packaging and accessories are intact and that the item has not been previously opened or used.

Already purchased from one of these sellers?

Do not panic. First verify:

• Whether the product is genuine

• Whether the serial number is recognised

• Whether official Indian warranty applies

• Whether the invoice contains complete and correct business information

• Whether the product is the correct regional version

You may contact DBGTECH Solutions through dbgtech.in or dbgtechstore.in for guidance.

If sharing an invoice for verification, please remove or hide your personal name, residential address, telephone number, payment reference and Amazon order number.

Notice to marketplace sellers

DBGTECH Solutions respects lawful competition and the legitimate resale of genuine products. However, we take the following matters seriously:

• Counterfeit or tampered products

• False claims of being “official” or “authorised”

• Misrepresentation of Indian warranty coverage

• Use of DBGTECH-owned photographs, videos or written content without permission

• Incorrect product-region or compatibility representations

• Used or opened products represented as new

• Misleading importer, tax or product information

• Any activity likely to confuse Indian customers regarding official warranty and support

Where supported by evidence, relevant matters may be submitted to Amazon, the brand owner, the official distribution channel and the appropriate regulatory authorities.

Our commitment

Our objective is not merely to control pricing. It is to protect customers, authorised dealers, professional integrators and the long-term reputation of Aqara in India.

A healthy smart-home market requires:

• Genuine products

• Transparent seller identities

• Correct invoices

• Clear warranty terms

• Responsible pricing practices

• Reliable technical support

• Fair competition

• Accurate product information

DBGTECH Solutions will continue monitoring online listings and working with the relevant brand and channel representatives to protect Indian customers and the authorised dealer ecosystem.

For official products, project consultation and seller verification:

DBGTECH SolutionsMumbai, IndiaWebsites: dbgtech.in | dbgtechstore.in

Legal clarification

The seller names mentioned in this advisory are marketplace display names observed publicly on Amazon.in. Their inclusion does not constitute an allegation that every product offered by them is counterfeit, unlawful or tax non-compliant.

The advisory records that these storefronts are not presently included in DBGTECH Solutions’ appointed dealer network and encourages customers to independently verify authenticity, regional compatibility, warranty and invoicing before purchasing.

This advisory may be updated if additional information or formal clarification becomes available.